Our Returns & Exchange Policy

If you're not in love with your purchase, we want to make you happy. Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Please note: We can handle a return at Kayoutlet.com but exchanges must be done at one of our stores.

Merchandise purchased between 10/20/2026 and 12/24/2026 can be returned through 1/24/2027

• Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must be returned with all links.
• Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards*, jewelry that has been engraved or altered/modified beyond sizing or stone setting, and protection plan replacement merchandise.
• Merchandise purchased using Progressive Leasing cannot be exchanged.
• All refunds are credited to the same tender as the original purchase.
  • Credit and Debit Cards - The same account will be credited.
  • Check - A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
  • Cash - When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
  • Gift Card - Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
  • Trade-Ins - You will receive either your original trade-in or similar merchandise.
  • Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease.
• For Online Orders: We will credit your original payment method, excluding delivery charges.
  • Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
• For your convenience, we offer a FREE pre-printed shipping label for you to return your online purchase by mail. Just click the button below to get started!
• If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: SJIX  375 Ghent Rd. Akron, OH 44333) and pre-printed return address label included on your packing slip. These  labels should be affixed to the top corners of your box. Please note that these are NOT pre-paid labels, and you will need to purchase the shipping label from a UPS, USPS, or Fed Ex carrier. There is a Return Reason column next to each item on your packing slip where you can indicate the reason for your return.
  • All shipped returns MUST include the Packing Slip and all original documents received with your order.
  • All returns will be inspected by our Quality Assurance team before a refund is issued.