Jewelry Repairs, Events and Other In-Store Services | Kay Outlet
1. Receive a Quote
Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center.
2. Repair By An Expert
Your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. You can stay updated on the progress by using our Repair Tracker.
3. Return To You
After a final polish and inspection, your piece will be sent back to your local store and you'll be notified via email when it's ready to be picked up.
4. See the Before & After
When you pick up your jewelry, you'll be shown "before" images as you check results. This lets you confirm the repair services were completed and ensures your satisfaction.