No trade-in value is given for gemstones, gold, silver, or other metals. Diamonds that are chipped, cracked, or have been damaged aren't eligible for trade-in.

Only purchases originally made in-store at KAY Jewelers or online at KAY.com are eligible for the trade-in program.

The purchase price of your new jewelry item, excluding charges such as tax and shipping, must be double the trade-in value or more. For example, if your original earrings were purchased at KAY for $500, your new purchase must be priced at $1,000 or more. Store credit can't be issued for a trade-in, so your new jewelry must be purchased at the time of the upgrade. No trade-in value is given for gemstones, gold, silver, or other metals. Diamonds that are chipped, cracked, have been damaged, or were purchased as previously-owned merchandise aren't eligible for trade-in. Trade-ins can be applied only toward the purchase of new diamond jewelry and cannot be applied toward the purchase of previously owned merchandise, gemstone jewelry or gold, silver or other metal jewelry. Trade-ins cannot be accepted from customers without a North America or United Kingdom address. Retention Period: When a customer returns a purchase prior to 30 days from the purchase date and a trade-in is associated with the completed sales slip, the store CANNOT return the trade-in to the owner until the 30-day retention period has expired. Retention period applies to all stores EXCEPT those located in Alaska, Hawaii, Oklahoma, North Carolina, Delaware, and Florida. Trade-ins can be completed in most KAY Jewelers stores, as allowed by law. At this time, trade-ins cannot be completed on KAY.com.

The purchase price of your new jewelry item, excluding charges such as tax and shipping, must be double the trade-in value or more. For example, if your original earrings were purchased at KAY for $500, your new purchase must be priced at $1,000 or more.