Skip to Content
Skip to Navigation
Find a Store
Help Center
Book Appointment
Vault Rewards
KAY Credit Card
Sign In
This Action will open drawer
/
Create Account
This Action will open drawer
Select Your Store
0
Cancel
Back
SALE
SALE
Outlet Savings
Outlet Savings
Early Black Friday Deals
Deeper Discounts
New Markdowns
Up to 60% Off Clearance
Up to 70% Off Closeouts
Outlet Exclusives
Military Discount
Clearance
Clearance
All Clearance Jewelry
Women's
Men's Clearance
Engagement Rings
Wedding Rings
Rings
Necklaces
Earrings
Bracelets
Watches
Charms
Previously Owned
Previously Owned
All Pre-Owned Jewelry
Engagement Rings
Wedding Rings
Rings
Necklaces
Earrings
Bracelets
Watches
View All Deals
Gifts
Gifts
More Gift Ideas
More Gift Ideas
Best Sellers
Gift Sets
Gifts Under $250
Gifts Under $500
Gifts Under $1,000
Gift Cards
Top Gifts
Top Gifts
Diamond Stud Earrings
Lab-Grown Diamond Earrings
Tennis Bracelets
Chains
Hoop Earrings
Heart Necklaces & Pendants
Mother's Jewelry
Gold Jewelry
Gifts By Recipient
Gifts By Recipient
Gifts For Children
Shop More Occasions
Shop More Occasions
Anniversary Gift Guide
Birthday Gift Guide
Just Because Gift Guide
Quinceañera Gifts
Wedding Party Gifts
Gifts with Meaning
Gifts with Meaning
Lab-Grown Diamonds
Symbolic and Religious Jewelry
Zodiac Jewelry
Gemstone Jewelry
Personalized Jewelry
Engravable Jewelry
HOLIDAY GIFT IDEAS
Engagement
Engagement
Outlet Savings
Outlet Savings
Outlet Exclusive Engagement Rings
Closeout Engagement Rings
Clearance Engagement Rings
Pre-Owned Engagement Rings
Shop Shape
Shop Shape
Cushion
Emerald
Heart
Marquise
Oval
Pear
Princess
Radiant
Round
Shop By Style
Shop By Style
Diamond
Lab-Created Diamond
Certified Diamonds
Wedding Ring Sets
Solitaire
Halo
Three Stone
Gemstone
Promise Rings
Create Your Own
Create Your Own
Engagement Ring
Wedding Ring Sets
Choose a Diamond & Setting
Shop by Metal
Shop by Metal
White Gold
Yellow Gold
Rose Gold
Platinum
Designers & Collections
Designers & Collections
New Arrivals Engagement Rings
Best Sellers
Adore
Neil Lane
Lab-Created Diamonds By KAY
The LEO Diamond
THE LEO First Light
Monique Lhuillier Bliss
Royal Asscher
EXPLORE ENGAGEMENT RINGS
Wedding
Wedding
Outlet Savings
Outlet Savings
Outlet Exclusive Wedding Rings
Closeout Wedding Rings
Clearance Wedding Rings
Pre-Owned Wedding Rings
Women's
Women's
All Womens Wedding Rings
Best Sellers
Gold Rings
Diamond Rings
Lab-Created Diamond Wedding Rings
Gemstone
Ring Wraps & Enhancers
Silicone Rings
Eternity Rings
Men's
Men's
All Men's Wedding Rings
Best Sellers
Gold Rings
Diamond Rings
Lab-Created Diamond Rings
Alternative Metals
Silicone Rings
Shop By Metal
Shop By Metal
White Gold
Yellow Gold
Rose Gold
Platinum
Tungsten
Titanium
Price
Price
Under $250
$250-$500
$500-$1,000
$501 - $1,000
$1,001 - $2,500
$2,500+
Designers & Collections
Designers & Collections
Adore
Neil Lane
The LEO Diamond
Lab-Created Diamonds By KAY
View All Wedding
Rings
Rings
Outlet Savings
Outlet Savings
Outlet Exclusive Rings
Closeout Rings
Clearance Rings
Pre-Owned Rings
Women's
Women's
All Women's Rings
Best Sellers
Diamond Rings
Gold Rings
Promise Rings
Lab-Created Diamond
Eternity Rings
Personalized
Gemstone
Stackable Rings
Engagement Rings
Wedding Ring Sets
Men's
Men's
All Men's Rings
Best Sellers
Diamond
Gold
Wedding Rings
Class Rings
Price
Price
$100 and Under
$101 - $250
$251 - $500
$501 - $1,000
$1,001 - $2,500
$2,500+
Shop By Metal
Shop By Metal
White Gold
Yellow Gold
Rose Gold
Sterling Silver
Platinum
Tungsten
Titanium
Stainless Steel
Designers & Collections
Designers & Collections
Milestones
New Arrivals
Memories Moments Magic
Believe In Love
Our Story Together
Le Vian
Lab-Created Diamonds By KAY
View All Rings
Necklaces
Necklaces
Outlet Savings
Outlet Savings
Outlet Exclusives
Closeout Necklaces
Clearance Necklaces
Pre-Owned Necklaces
Women's
Women's
All Women's Necklaces
Best Sellers
Diamond
Lab-Created Diamond
Gold
Chains
Personalized
Gemstone
Cross
Heart
Charms & Pendants
Men's
Men's
All Men's Necklaces
Best Sellers
Chains
Cuban Chains
Diamond
Gold
Stainless Steel
Pendants
Children's
Children's
All Children's Necklaces
Price
Price
$100 and Under
$101 - $250
$251 - $500
$501 - $1,000
$1,001 - $2,500
$2,501 - $5,000
$5,001 - $9,999
$10,000 and above
Shop by Metal
Shop by Metal
White Gold
Yellow Gold
Rose Gold Necklaces
Sterling Silver
Stainless Steel
Designers & Collections
Designers & Collections
New Arrivals
Memories Moments Magic
Believe In Love
Our Story Together
Unstoppable Love
Le Vian
Lab-Created Diamonds By KAY
Hallmark Diamond Moments
View All Necklaces
Earrings
Earrings
Outlet Savings
Outlet Savings
Outlet Exclusives
Closeout Earrings
Clearance Earrings
Pre-Owned Earrings
Women's
Women's
View All Women's Earrings
Best Sellers
Diamond
Lab-Created Diamond
Solitaire
Gold
Hoop
Stud
Dangle
Gemstone
Pearl
Men's
Men's
All Men's Earrings
Best Sellers
Diamond
Gold
Stud
Children's
Children's
All Children's Earrings
Price
Price
$100 and Under
$101 - $250
$251 - $500
$501 - $1,000
$1,001-$2,500
$2,500+
Designers & Collections
Designers & Collections
New Arrivals
Memories Moments Magic
Believe In Love
Our Story Together
Unstoppable Love
Le Vian Earrings
Lab-Created Diamonds By KAY
Milestones
View All Earrings
Bracelets
Bracelets
Outlet Savings
Outlet Savings
Outlet Exclusive Bracelets
Closeout Bracelets
Clearance Bracelets
Pre-Owned Bracelets
Women's
Women's
View All Women's Bracelets
Best Sellers
Diamond
Tennis
Lab-Created Diamond
Gold
Anklet
Chain
Gemstone
Bolo
Bangle
Beaded Bracelets
Cuff
Charm Bracelet
Men's
Men's
View All Men's Bracelet
Best Sellers
Diamond
Gold
Chain
Stainless Steel
Children's
Children's
All Children's Bracelets
Price
Price
$100 and Under
$101 - $250
$251 - $500
$501 - $1,000
$1,001 - $2,500
$2,500+
Shop by Metal
Shop by Metal
White Gold
Yellow Gold
Rose Gold
Sterling Silver
Stainless Steel
Designers & Collections
Designers & Collections
New Arrivals
Memories Moments Magic
Believe In Love
Our Story Together
Lab-Created Diamonds By KAY
Le Vian
View All Bracelets
Watches
Watches
Outlet Savings
Outlet Savings
Outlet Exclusive Watches
Closeout Watches
Clearance Watches
Pre-Owned Watches
Women's
Women's
All Women's Watches
Best Sellers
Diamond
Gold Tone
Classic
Sport
Luxury
Box Set
Men's
Men's
All Men's Watches
Best Sellers
Diamond
Gold Tone
Classic
Sport
Luxury
Chronograph
Children's
Children's
All Children's Watches
Shop by Material
Shop by Material
Stainless Steel
Leather
Titanium
Silicone
Price
Price
Under $250
$250 - $500
$500 - $1,000
$1,000 - $2,500
$2,500 - $5,000
Brands
Brands
Bulova
Caravelle By Bulova
Citizen
Casio G-Shock
Disney x Citizen
Le Vian Time
Pre-Owned Movado
JBW
View All Watches
Personalized
Personalized
Gender
Gender
Men's
Women's
Children's
Shop by Jewelry Type
Shop by Jewelry Type
Accessories
Bracelets
Earrings
Necklaces
Rings
Trending Styles
Trending Styles
New Arrivals
Best Sellers
Mother's Jewelry
Couple's Jewelry
Infinity Jewelry
Name Jewelry
Promise Jewelry
Initials Jewelry
Sports & Hobby Jewelry
View All Personalized
Services
Services
Services
Services
KAY Jewelers Credit Card
Payment Options
Repairs & Maintenance
In-Store Custom Design
Diamond Upgrades
KAY Gold Exchange
Appraisals
KAY Jewelry Experts
KAY Jewelry Experts
About Jewelry Experts
Book An Appointment
KAY Stylist Inspiration
Virtual Custom Consultations
Protection & Care
Protection & Care
Protection Plans
Repair Tracker
Jewelry Cleaners
Gemstone Care
How to Clean Jewelry
In-Store Events
In-Store Events
Diamond Events
LALI Events
Le Vian Events
Le Vian Gala Events
About Us
About Us
About KAY
KAY Promise
Responsible Sourcing
Vault Rewards Loyalty Program
Find Your KAY Outlet
Home
Online Claims Tracer Page
Claim Tracer | Kay Outlet
Home
Favorites
Sign In
This Action will open drawer
/
Create Account
This Action will open drawer
Back
SALE
SALE
Outlet Savings
Outlet Savings
Early Black Friday Deals
Deeper Discounts
New Markdowns
Up to 60% Off Clearance
Up to 70% Off Closeouts
Outlet Exclusives
Military Discount
Clearance
Clearance
All Clearance Jewelry
Women's
Men's Clearance
Engagement Rings
Wedding Rings
Rings
Necklaces
Earrings
Bracelets
Watches
Charms
Previously Owned
Previously Owned
All Pre-Owned Jewelry
Engagement Rings
Wedding Rings
Rings
Necklaces
Earrings
Bracelets
Watches
View All Deals
Gifts
Gifts
More Gift Ideas
More Gift Ideas
Best Sellers
Gift Sets
Gifts Under $250
Gifts Under $500
Gifts Under $1,000
Gift Cards
Top Gifts
Top Gifts
Diamond Stud Earrings
Lab-Grown Diamond Earrings
Tennis Bracelets
Chains
Hoop Earrings
Heart Necklaces & Pendants
Mother's Jewelry
Gold Jewelry
Gifts By Recipient
Gifts By Recipient
Gifts For Children
Shop More Occasions
Shop More Occasions
Anniversary Gift Guide
Birthday Gift Guide
Just Because Gift Guide
Quinceañera Gifts
Wedding Party Gifts
Gifts with Meaning
Gifts with Meaning
Lab-Grown Diamonds
Symbolic and Religious Jewelry
Zodiac Jewelry
Gemstone Jewelry
Personalized Jewelry
Engravable Jewelry
HOLIDAY GIFT IDEAS
Engagement
Engagement
Outlet Savings
Outlet Savings
Outlet Exclusive Engagement Rings
Closeout Engagement Rings
Clearance Engagement Rings
Pre-Owned Engagement Rings
Shop Shape
Shop Shape
Cushion
Emerald
Heart
Marquise
Oval
Pear
Princess
Radiant
Round
Shop By Style
Shop By Style
Diamond
Lab-Created Diamond
Certified Diamonds
Wedding Ring Sets
Solitaire
Halo
Three Stone
Gemstone
Promise Rings
Create Your Own
Create Your Own
Engagement Ring
Wedding Ring Sets
Choose a Diamond & Setting
Shop by Metal
Shop by Metal
White Gold
Yellow Gold
Rose Gold
Platinum
Designers & Collections
Designers & Collections
New Arrivals Engagement Rings
Best Sellers
Adore
Neil Lane
Lab-Created Diamonds By KAY
The LEO Diamond
THE LEO First Light
Monique Lhuillier Bliss
Royal Asscher
EXPLORE ENGAGEMENT RINGS
Wedding
Wedding
Outlet Savings
Outlet Savings
Outlet Exclusive Wedding Rings
Closeout Wedding Rings
Clearance Wedding Rings
Pre-Owned Wedding Rings
Women's
Women's
All Womens Wedding Rings
Best Sellers
Gold Rings
Diamond Rings
Lab-Created Diamond Wedding Rings
Gemstone
Ring Wraps & Enhancers
Silicone Rings
Eternity Rings
Men's
Men's
All Men's Wedding Rings
Best Sellers
Gold Rings
Diamond Rings
Lab-Created Diamond Rings
Alternative Metals
Silicone Rings
Shop By Metal
Shop By Metal
White Gold
Yellow Gold
Rose Gold
Platinum
Tungsten
Titanium
Price
Price
Under $250
$250-$500
$500-$1,000
$501 - $1,000
$1,001 - $2,500
$2,500+
Designers & Collections
Designers & Collections
Adore
Neil Lane
The LEO Diamond
Lab-Created Diamonds By KAY
View All Wedding
Rings
Rings
Outlet Savings
Outlet Savings
Outlet Exclusive Rings
Closeout Rings
Clearance Rings
Pre-Owned Rings
Women's
Women's
All Women's Rings
Best Sellers
Diamond Rings
Gold Rings
Promise Rings
Lab-Created Diamond
Eternity Rings
Personalized
Gemstone
Stackable Rings
Engagement Rings
Wedding Ring Sets
Men's
Men's
All Men's Rings
Best Sellers
Diamond
Gold
Wedding Rings
Class Rings
Price
Price
$100 and Under
$101 - $250
$251 - $500
$501 - $1,000
$1,001 - $2,500
$2,500+
Shop By Metal
Shop By Metal
White Gold
Yellow Gold
Rose Gold
Sterling Silver
Platinum
Tungsten
Titanium
Stainless Steel
Designers & Collections
Designers & Collections
Milestones
New Arrivals
Memories Moments Magic
Believe In Love
Our Story Together
Le Vian
Lab-Created Diamonds By KAY
View All Rings
Necklaces
Necklaces
Outlet Savings
Outlet Savings
Outlet Exclusives
Closeout Necklaces
Clearance Necklaces
Pre-Owned Necklaces
Women's
Women's
All Women's Necklaces
Best Sellers
Diamond
Lab-Created Diamond
Gold
Chains
Personalized
Gemstone
Cross
Heart
Charms & Pendants
Men's
Men's
All Men's Necklaces
Best Sellers
Chains
Cuban Chains
Diamond
Gold
Stainless Steel
Pendants
Children's
Children's
All Children's Necklaces
Price
Price
$100 and Under
$101 - $250
$251 - $500
$501 - $1,000
$1,001 - $2,500
$2,501 - $5,000
$5,001 - $9,999
$10,000 and above
Shop by Metal
Shop by Metal
White Gold
Yellow Gold
Rose Gold Necklaces
Sterling Silver
Stainless Steel
Designers & Collections
Designers & Collections
New Arrivals
Memories Moments Magic
Believe In Love
Our Story Together
Unstoppable Love
Le Vian
Lab-Created Diamonds By KAY
Hallmark Diamond Moments
View All Necklaces
Earrings
Earrings
Outlet Savings
Outlet Savings
Outlet Exclusives
Closeout Earrings
Clearance Earrings
Pre-Owned Earrings
Women's
Women's
View All Women's Earrings
Best Sellers
Diamond
Lab-Created Diamond
Solitaire
Gold
Hoop
Stud
Dangle
Gemstone
Pearl
Men's
Men's
All Men's Earrings
Best Sellers
Diamond
Gold
Stud
Children's
Children's
All Children's Earrings
Price
Price
$100 and Under
$101 - $250
$251 - $500
$501 - $1,000
$1,001-$2,500
$2,500+
Designers & Collections
Designers & Collections
New Arrivals
Memories Moments Magic
Believe In Love
Our Story Together
Unstoppable Love
Le Vian Earrings
Lab-Created Diamonds By KAY
Milestones
View All Earrings
Bracelets
Bracelets
Outlet Savings
Outlet Savings
Outlet Exclusive Bracelets
Closeout Bracelets
Clearance Bracelets
Pre-Owned Bracelets
Women's
Women's
View All Women's Bracelets
Best Sellers
Diamond
Tennis
Lab-Created Diamond
Gold
Anklet
Chain
Gemstone
Bolo
Bangle
Beaded Bracelets
Cuff
Charm Bracelet
Men's
Men's
View All Men's Bracelet
Best Sellers
Diamond
Gold
Chain
Stainless Steel
Children's
Children's
All Children's Bracelets
Price
Price
$100 and Under
$101 - $250
$251 - $500
$501 - $1,000
$1,001 - $2,500
$2,500+
Shop by Metal
Shop by Metal
White Gold
Yellow Gold
Rose Gold
Sterling Silver
Stainless Steel
Designers & Collections
Designers & Collections
New Arrivals
Memories Moments Magic
Believe In Love
Our Story Together
Lab-Created Diamonds By KAY
Le Vian
View All Bracelets
Watches
Watches
Outlet Savings
Outlet Savings
Outlet Exclusive Watches
Closeout Watches
Clearance Watches
Pre-Owned Watches
Women's
Women's
All Women's Watches
Best Sellers
Diamond
Gold Tone
Classic
Sport
Luxury
Box Set
Men's
Men's
All Men's Watches
Best Sellers
Diamond
Gold Tone
Classic
Sport
Luxury
Chronograph
Children's
Children's
All Children's Watches
Shop by Material
Shop by Material
Stainless Steel
Leather
Titanium
Silicone
Price
Price
Under $250
$250 - $500
$500 - $1,000
$1,000 - $2,500
$2,500 - $5,000
Brands
Brands
Bulova
Caravelle By Bulova
Citizen
Casio G-Shock
Disney x Citizen
Le Vian Time
Pre-Owned Movado
JBW
View All Watches
Personalized
Personalized
Gender
Gender
Men's
Women's
Children's
Shop by Jewelry Type
Shop by Jewelry Type
Accessories
Bracelets
Earrings
Necklaces
Rings
Trending Styles
Trending Styles
New Arrivals
Best Sellers
Mother's Jewelry
Couple's Jewelry
Infinity Jewelry
Name Jewelry
Promise Jewelry
Initials Jewelry
Sports & Hobby Jewelry
View All Personalized
Services
Services
Services
Services
KAY Jewelers Credit Card
Payment Options
Repairs & Maintenance
In-Store Custom Design
Diamond Upgrades
KAY Gold Exchange
Appraisals
KAY Jewelry Experts
KAY Jewelry Experts
About Jewelry Experts
Book An Appointment
KAY Stylist Inspiration
Virtual Custom Consultations
Protection & Care
Protection & Care
Protection Plans
Repair Tracker
Jewelry Cleaners
Gemstone Care
How to Clean Jewelry
In-Store Events
In-Store Events
Diamond Events
LALI Events
Le Vian Events
Le Vian Gala Events
About Us
About Us
About KAY
KAY Promise
Responsible Sourcing
Vault Rewards Loyalty Program
Find Your KAY Outlet
Find a Store
Text an Expert (1-855-929-4190)
Help Center
Book Appointment
Vault Rewards
KAY Credit Card
First Name*
Last Name*
Email Address*
Order Number*
Tracking Number (optional)
Item Number(s) (optional)
Separate multiple item numbers with commas
Total Value of Missing Items
Less than $500
More than $500
Reason for Claim
Says delivered, but package isn't there
Says shipped, no movement
Describe What's Missing (optional)
Describe your item(s) in 500 characters or less
Invalid answer to captcha challenge
SUBMIT CLAIM
